Course booking

  • All bookings are subject to the terms and conditions set out below. In submitting a booking form you are agreeing to be bound by the terms and conditions.
  • Places should be booked in advance by completing the online application form. All bookings are subject to availability.
  • GIS reserves the right to not accept a booking.
  • A booking should only be deemed as accepted when GIS issues a booking acknowledgement email.

Payment of fees

  • Payment must be made in full in advance of the start date through the UCFB/GIS online shop. A link to the payment process will be sent upon submission of the booking form.
  • GIS reserves the right to refuse an attendee access/entry to a course if the course fee is not paid in full before the date of the course.

Cancellation and refunds
Refunds will only be made in the following circumstances:

  • The course is cancelled by GIS. In these circumstances a full refund will be given.
  • The prospective participant gives notice in writing to execed@ucfb.com no less than 7 days prior to the first day of the course. In these circumstances a refund should be given less a 20% administration fee.
  • No refund will be given for cancellations made with less than 7 days’ written notice to execed@ucfb.com. In extenuating circumstances, a place on a future course may be provided at the discretion of GIS.

Delivery of courses

  • Courses delivered subject to demand. If there is insufficient demand, notice of cancellation will be given at the earliest opportunity (but will be at least one week's notice) and fees will be returned in full. An alternative date may be offered if available and the prospective participant agrees. No liability can be accepted for any non-refundable costs or expenses incurred.
  • GIS reserves the right to cancel courses at the last minute in the event of significant issues arising outside of our control (for example, but not limited to, illness of a presenter, act of terrorism, severe weather affecting facilities, pandemic). In such instances GIS will provide a full refund, and/or an alternative date if that is available.
  • Joining instructions will be sent out 48 hours before the start date.

The General Data Protection Regulation (GDPR) and the Data Protection Act 2018
Your personal data will be processed in line with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Please see the UCFB’s Data Protection Policy.