Welcome Week

In the weeks leading up to starting with us, you will be sent an enrolment invite with detailed information about how to enrol by both UCFB (Part 1 of Enrolment) and our validating partner University of East London (UEL) (Part 2 of Enrolment).

Please keep checking your email inbox and ensure you have provided us with the correct email address with your application.

If you have changed your email address since making your UCFB application, it is critical you let us know to ensure you receive the information around your enrolment. To update your personal information, please email our Admissions Team at admissions@ucfb.com who will support this request.

For more information around Enrolment see our dedicated Enrolment pages.

When you apply at UCFB, you are issued with a username which is the email address you used to make your UCAS or Postgraduate application. UCFB’s Learner Portal is where you can access your application, apply for accommodation, scholarships and bursaries, and complete your UCFB enrolment consent.

You will be sent the link to UCFB’s Learner Portal as part of UCFB enrolment consent with your username, if you haven’t accessed the portal before you may need to use the password reset link.

If you are unable to reset your password, go to our FAQs which explains what do you.

To ensure your enrolment goes as smoothly as possible, it is important that you have your student finance in place as you will be asked to confirm this as part of the University of East London (UEL) enrolment process (Part 2 of enrolment).

We have lots of information around applying for student finance on our understanding Fees and Finance page.

As part of your enrolment it is a requirement that you provide proof of identification.

Please upload a copy of the photo page of your ID to the Learner Portal e.g. driving licence, passport.

Please follow these instructions:

• In order to access the portal, please follow this link.
• If this is your first time accessing the portal or if you’ve forgotten your password, you will need to select ‘Forgot your password?’ You should enter your email address and click submit. You will then receive an email with a link to reset your password.
• After confirming your date of birth, you will be able to create a new password and access the Learner Portal.

If you are accessing the Learner Portal using a desktop or laptop, please navigate to the menu on the left hand side of the page.

If you are accessing the Learner Portal using a smartphone or tablet, please navigate to the menu icon in the top left corner of the page.

Please then select ‘Evidence’.

If you need any support or have any questions about the submission of your ID, please do not hesitate to get in touch with our Admissions team at admissions@ucfb.com.

Once you have enrolled at UCFB and have received your confirmation email from UCFB congratulating you on the completion of your enrolment, we will prepare your UCFB system access.

You will receive an email informing you that your system access has been set up to support your academic studies.

An important part of commencing your studies, is to log into UCFB’s Online Hub. Although your access has been created, you will need to confirm some details to complete your account. It can take up to 48 hours for the system to update with access to your specific course pages, so it’s important you do this immediately.

We take security very seriously and keeping your information safe is important to us, so we need you to complete a few security questions.

To log in for the first time go to https://my.ucfb.com and follow the on screen instructions.

Within the email it confirms your Online Hub login details and guidance on how to log in so please keep this safe.

It’s important you complete this set up as soon as possible so that you have access to your course material and applications to begin your studies.

If you experience any technical issues when trying to access the Online Hub, Microsoft 365 or your student email account, you can contact the IT Helpdesk at IT-ServiceDesk@ucfb.ac.uk

Once you have enrolled at UCFB and have received your UCFB system access you be able to complete your Facilities Induction which is the first step on the way to getting your Student ID pass.

Below are the details of how the production of UCFB Student ID and Access Control Passes takes place.

All of this information is available to you on UCFB’s Online Hub on the Facilities page, provided that you have fully enrolled at UCFB.

Students must first read the e-learning module from the Facilities Department which provides detail on the following:

• General operational information about facilities (locations, opening times, security etc)
• Overarching Facilities policies and protocols and specific details for each facility
• Fire (and evacuation) and first aid processes and protocols.

STUDENT ID PRODUCTION 

Regardless of whether you are a new or returning student for your pass to be created or reactivated you need to have completed your Facilities induction video and quiz.

The video and quiz are available on the Online Hub (my.ucfb.com) – please go to the Facilities tab on the home screen and follow the instructions.

You must upload a passport style photo (Selfie) on a plain background (against a white wall) on the Learner Portal (https://ebsOntrackProspect-UCFB.tribal-ebs.com). Please do not send photographs of your passport or drivers’ licence.

We can then print and produce your Student ID.

Wembley – Arch View House (AVH) & Wembley Stadium

New students:  

STUDENT ID COLLECTION 

Once the above process has been complete, please allow two working days for collection.

If you upload your photo before 17th September you will be able to collect your student ID card during Welcome Week. If it is uploaded after this date then you will have to wait several days to collect it.

Student ID cards are collected from Arch View House Reception

Along with your student ID card you will also receive a stadium access card.

This can be collected from security at the stadium’s student entrance from 1 October.

If you are unsure of where to collect your ID, please email facilitieswembley@ucfb.com and we will be able to help.

LOST STUDENT PASSES

You must purchase a new Student ID by visiting the following link to begin the replacement card request (AVH: https://buytickets.at/ucfb2425/2350346 and Stadium: https://buytickets.at/ucfb2425/2350342)

Complete the transaction through the Ticket Tailor platform and once payment has been made, you will receive an email confirmation from Ticket Tailor.

You must forward this confirmation email to facilitieswembley@ucfb.com.

Once the confirmation is received, the replacement card will be processed, and you will be notified when the replacement card is ready for collection.

Continuing students’: Stadium Access Cards will be reactivated remotely by the Stadium Security ready for use at the start of the academic year – this applies only to students who are fully enrolled.

Distance and Distance (with attendance): UCFB Student ID Access Control Cards (Arch View House only) will be produced for these students if they follow the process above and they can collect their cards when they attend AVH.

Student IDs must be worn by students at all times whilst on site.  As of 19 October students will not be permitted access to UCFB Facilities without student ID.

Please ensure you have completed the above processes before then to ensure you are able to gain access to all sites.

If you have any questions, email facilitieswembley@ucfb.ac.uk.

Manchester – All venues

New Students:

(following completion of the e-learning module)

STUDENT ID PRODUCTION 

Regardless of whether you are a new or returning student for your pass to be created or reactivated you need to have completed your Facilities induction video and quiz.

The video and quiz are available on the Online Hub (my.ucfb.com) – please go to the Facilities tab on the home screen and follow the instructions.

You must upload a passport style photo (Selfie) on a plain background (against a white wall) on the Learner portal(https://ebsOntrackProspect-UCFB.tribal-ebs.com. Please do not send photographs of your passport or drivers’ licence.

We can then print and produce your Student ID.

STUDENT ID COLLECTION 

Once the above process has been complete, please allow two working days for collection. You can collect your ID at the Study Hub.

Any coaching students or students that spend most of their time at Belle Vue can collect their passes from the Study Hub.

If you are unsure of where to collect your ID, please email MCRreception@UCFB.ac.uk and we will be able to help.

LOST STUDENT PASSES

You must purchase a new Student ID by visiting the following link to begin the replacement card request: https://buytickets.at/ucfb2425/2350366

Complete the transaction through the Ticket Tailor platform and once payment has been made, you will receive an email confirmation from Ticket Tailor.

You must forward this confirmation email to MCRReception@ucfb.ac.uk

Once the confirmation is received, the replacement card will be processed, and you will be notified when the replacement card is ready for collection.

IMPORTANT INFORMATION

Student IDs must be worn by students at all times whilst on site. As of October 13th, students will not be permitted access to UCFB Facilities without student ID.

Please ensure you have all completed the above processes before then to ensure you are able to gain access to all sites.

If you have any questions, email MCRreception@UCFB.ac.uk.

Distance Learning and Distance (with attendance): follow the same process as above and passes can be collected from the Study Hub.

The aim is to ensure that all students, whether fully enrolled or not, are able to access facilities during Welcome Week with the minimum of fuss.

Due to Wembley Stadium Security, any bags that you bring will be scanned on entering the stadium and on occasion may be scanned on exit. Only bring what you need and factor this into your time to enter the stadium.

Wembley:  The Admissions & Enrolment Team will be located as follows through the week:

• Monday – Arch View House inside reception
• Tuesday – Club Wembley reception
• Wednesday – Arch View House inside reception (until 3pm)
• Thursday – Arch View House inside reception
• Friday – Arch View House in the Sports Cafe

The team is contactable remotely via enrol@ucfb.ac.uk.

Manchester: The Admissions & Enrolment Team will be located as follows through the week:

• Monday – at Etihad Stadium for the afternoon
• Tuesday – The Study Hub at Piccadilly Place
• Wednesday – The Study Hub at Piccadilly Place
• Thursday – The Study Hub at Piccadilly Place
• Friday – The Study Hub at Piccadilly Place

Please ensure that until you have received your UCFB Student ID pass that you carry photographic ID with you (passport or driver’s license) to ensure access to UCFB facilities. 

Please allow sufficient time to get through registration and security procedures at all facilities.

Our Welcome Week will be from Monday 21st September to Friday 25th September 2026, with a variety of activities happening during the week.

Please navigate below or click here to view the schedule in more detail.

UCFB Manchester - Click here to download the UCFB Manchester campus map

UCFB Wembley - Click here to download the UCFB Wembley campus map

Find out your course leader information here:

• UCFB Manchester Course Leaders
• UCFB Wembley Course Leaders

Our team has expert knowledge in a wide range of areas, from budgeting and pastoral support to knowing how to help you get involved with activities and the student community during your time at UCFB. We can signpost you to a range of external services that you may need, including our Student Assistance Programme, where you can access crisis support 24/7 and 365 days of the year.

We offer 1-2-1 wellbeing support that is specifically tailored to meet the needs of students on an individual basis. Our Student Support Advisors are dedicated to ensuring you have all the support you need to get the most out of your time with UCFB. 

Here at UCFB, if you have a diagnosed learning difficulty, long-term health condition, mental health difficulties, autism spectrum disorders and sensory difficulties, we can support you. It is essential that you inform us as soon as possible so that we can work on any requirements you may be entitled to. Once you have informed us, we will continue to support you with any requirements throughout your studies.

With evidence of a confirmed diagnosis, we can put in reasonable adjustments on an individual basis. For example, we can ensure slides are provided in advance, arrange regular check-in meetings and put exam adjustments in place. However, if you do not have evidence, we can advise you on how to obtain this.

If you are a UK student you can also apply for additional support for your studies, through the Disabled Student’s Allowance (DSA). You can get the allowances to cover the cost of the additional support, on top of your other student finance. This allowance does not depend on your household income, it is dependent on your needs, and you don’t have to pay these back. Please check here for more information on DSA.

You can find out more information about learning support at UCFB on our Student Support page.

Please contact learningsupport@ucfb.com if you have any further questions or would like to register to the service.

The Access & Widening Participation team focuses on increasing fair access, supporting the participation and success as well as the progression of lower household income students, historically disadvantaged or under-represented groups. This may include those from areas with low participation in higher education, independent and mature students, students from diverse backgrounds, students with additional support needs, care leavers and estranged students.

We offer UCFB Bursaries and Scholarships Programmes that provide financial assistance towards various costs associated with studying a degree (for example, accommodation, travel, costs of study or tuition fees).

To find out more about our offer, contact our team at AWP@ucfb.ac.uk for more details on eligibility and how to apply for financial assistance.

Throughout your time at UCFB you will get the opportunity to connect with global sports organisations and individuals to support your next steps in the industry.

Your Career with Employability and Career Planning

Our dedicated Employability and Career Planning team will provide incredible opportunities for you to access for each year that you are with us. Gain real-world experience through internships and placements empowering you with practical skills and confidence. Our JobTeaser platform is the place to go for the latest placement opportunities.

Unlock your full potential with LinkedIn Learning – the ultimate platform for professional and personal development. Students have access to over 16,000 expert led courses, you can learn at your own pace, anytime, anywhere. From in-demand employability skills to Office Suite software and interview techniques, the diverse library caters to all interests and career aspirations. You can access LinkedIn learning using your UEL email address and password.

The UCFB Employability Engagement Award is an achievement award given to deserving students at graduation. The award officially recognises the extra-curricular activities you take part in whilst at UCFB. The UCFB Employability Award is designed to help you gain experience, confidence and skills, whilst exploring different career options!

The Employability and Career Planning team use the JobTeaser platform to promote all events and resources during the academic year. JobTeaser allows students to:

• View and sign up to a wide range of ECP events, such as workshops, conferences, careers fairs, networking opportunities & industry insights trips!
• Book 1:1 appointment with a careers coach, to discuss your ambitions and navigate the sports industry!
• Access exclusive job opportunities, student work placements, industry projects & access to volunteer at major sporting events!

You can create an account HERE

Watch this short video to help you HERE

Make sure you are prepared ahead of starting your studies, whether you are preparing to study at one of our iconic campuses, or flexibly on one of our distance or distance with attendance courses. 

Click here to learn more about student life at UCFB.

Freshers’ is your chance to meet new people, settle into student life and make unforgettable memories from day one. From social events and club nights to Freshers’ Fair and course coffee mornings, you can now explore the full schedule, featured events and ticket information on our Freshers’ Hub.

We have partnered with Campus Clothing to offer UCFB branded merchandise, such as T-shirts, hoodies, mugs and more. Visit the online store and get your purchases delivered direct to you.

Visit the shop now!

Booking Accommodation

UCFB rooms for the 2026/27 academic year are now available to book at both Unite Students Mill Point (Manchester Campus) and Unite Students Arch View House (Wembley Campus).

For details on available room types and prices and further guidance and support please contact the UCFB Accommodation Team via the following email addresses:

• Wembley enquiries: accommodationwembley@ucfb.com
• Manchester enquiries: accommodationmcr@ucfb.com

Please note: timetables may change throughout the semester, so we advise you check your live timetable in the Learner Portal regularly as this will be the most up-to-date version.

Click here to view your semester dates

UCFB Welcome Week, otherwise known as orientation or induction is one of the most important weeks in the academic calendar. It is designed to give you the best possible start to your academic journey, providing you with information to help you navigate university life. Welcoming new and returning students, providing you with an opportunity to meet your fellow students as well as academic and support staff, and learn all about the activities that will be happening when you start your course. We’ll prepare you with the necessary information to hit the ground running when teaching starts and how to access the information in the future.

Your academic induction explains the expectations and standards of your course, helping you become familiar with the requirements, as well as getting you used to using some of our key systems.

The week will include on-campus and virtual events and activities designed to help students familiarise themselves with the campus, systems and key staff as well as making connections with the students on your course.

From early August, your Welcome Week timetable will be made available. You’ll be able to explore all the induction activities and welcome events on offer to start your student journey.

The sessions will cover introductions to your academic course leaders and provide you with an overview of what to expect from the coming academic year. You will be able to meet with our academic and support staff, take part in Society led events, Fairs, in-person activities and hear about the fantastic opportunities available to UCFB students.

For all new and continuing students, there are several compulsory informative sessions organised by the university to prepare you with the necessary information for the start of your course. All other events are optional although we very much encourage you to come along to make the most of meeting your fellow students, experiencing guest speakers and to get to know your campus.

• If you have forgotten your password, click on the ‘Forgot Your Password?’ button on the login page
• You will be prompted to enter your username and then to click on Submit
• You will automatically be sent a password reset email. Please allow plenty of time for the email to arrive and check your junk mail inbox. Open the email and click on Reset Password
• This takes you to a screen where you will be prompted to enter your Date of Birth. After entering your date of birth, you can then setup a New Password.
• Passwords must be at least 9 characters, contain a combination of upper- and lower-case characters and at least 1 digit
• If you experience any issues accessing Learner Portal, please contact the IT Support team – IT-Servicedesk@ucfb.ac.uk with details relating to your issue, including any relevant screenshots.

Welcome Week Schedule

Welcome Week Schedule

Distance Courses – Welcome Week Schedule

Distance with attendance – Welcome Week Schedule

Welcome Week Schedule

Welcome Week Schedule

Distance with attendance – Welcome Week Schedule

Welcome Week Schedule

Welcome Week Schedule

Welcome Week Schedule

Welcome Week Schedule

Welcome Week Schedule