The Student Services Team is here to support you across a wide range of areas throughout your studies at UCFB. Our priority is to ensure that you enjoy life at UCFB and feel supported to succeed both academically and personally.

Pastoral support and wellbeing

The Student Services Team maintains a friendly and confidential environment where students are encouraged to talk and are listened to when they have a worry or concern.

The staff have expert knowledge in a wide range of areas, from budgeting and pastoral support to knowing how to help you get involved with activities and the student community. We can signpost you to a range of external services that you may need during your time at UCFB, including support agencies and counselling provisions. We offer 1-2-1 pastoral support that is specifically tailored to meet the needs of students on an individual basis. Our Pastoral Team take a holistic approach to student support and are dedicated to helping you make the most out of your time at UCFB.

Our staff can be found across all student teaching spaces and study spaces, as well as in our partnered accommodation. We also have advisors who work with specific student cohorts, such as foundation and online learners, as well as an Accommodation and Wellbeing Advisor who is available to support students living away from home.

The Student Experience Team form part of the wider Student Services provision and work alongside the Students’ Union and Athletic Union to promote positive health and wellbeing within the UCFB Community. Together they provide and develop opportunities that enrich the student experience including social events, activities, student representation, societies and active sport.

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Disability and learning support

At UCFB we aim to help you get the most from your experience in an inclusive learning environment.
We provide confidential advice and guidance throughout the application stage and during your studies, offering students support with specific learning difficulties, long standing health conditions, mental health difficulties, autism spectrum disorders and sensory difficulties.
If you have any difficulties in accessing the information you require then please contact us here or call us on 0333 241 7333.

Our Learning Support Team offers information, advice and guidance from application to graduation on a range of areas, including:

  • Support for Disabled Students’ Allowances (DSA)
  • Reasonable Adjustments (academic and assessment)
  • Support with setting up your Non-Medical Helper provision
  • Obtaining up to date supporting evidence
  • Liaison with academic and support departments

Our team supports students in identifying the most appropriate solutions to potential barriers to learning. We provide a pastoral service designed to meet your individual needs.

We are able to offer a range of reasonable adjustments for students who have declared a disability and have registered with our Disability and Learning Support service. Reasonable adjustments can also be put in place for those with short term support needs that affect access to study. i.e. recovery period as a result of temporary injury or medical procedure.

If you have a disability or any support requirements, it is essential that you inform us as soon as possible so that we can work on any requirements that you may be entitled to. Once you have informed us and registered with our service, we can work with you to support you throughout your studies.

Following your registration to our service and your consent for us to share information with key parties, we will be able to assist you with the implementation of reasonable adjustments and external support.

If you would like more information about this ahead of your enrolment, please contact our Disability and Learning Support Team.

If required, the information from our web pages can be provided in alternative formats.

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Library support

Our Library and Information Service is committed to providing access to relevant and pertinent resources to support you during your studies at UCFB.

A copy of all your core texts can be found in the Library along with our specially curated collection, which is aimed to help widen your knowledge and support your academic coursework. You will also have access to an extensive range of online resources.

The Library team can support you with academic skills such as academic referencing and searching for journals online. They work closely with the Academic team to ensure that all materials are up to date, relevant and accessible.

Your alumni services

Here at UCFB we offer the students the chance to gain valuable advice and guidance directly from those who have already experienced life as a UCFB student.

Find out more about your alumni services.

UCFB library and information service

The library service offers a comprehensive range of resources to support your studies at UCFB, including textbooks, journals, and wide selection of online subscriptions.

UCFB library and information service