Tuesday 20th July 2021

Following the announcement that England entered Step 4 of the government roadmap from 19th July, and following their guidance for Higher Education that states that “there will no longer be restrictions on the approach to teaching and learning in Higher Education”, we’re delighted to confirm that we are planning for a full return to face-to-face teaching for all on-campus degrees from September 2021.

The health and safety of our students and staff is of paramount importance, whilst also ensuring that we continue to deliver a first-class experience throughout your time with UCFB and GIS.

Our approach during the academic year will therefore be in line with the government guidance, as well as in collaboration with our validating partners and venue partners, as it has been throughout the pandemic. Further details on how we will be operating in the current situation and how we will adapt to changes in circumstances can be found in our COVID Secure Campus Guidelines.

Please read below for further details on how we will be delivering this academic year. You can also find our latest Frequently Asked Questions, including contact details for any enquiries, below.

TEACHING AND LEARNING

Following the announcement that England will enter Step 4 of the government roadmap from 19th July, and following their guidance for Higher Education that states that “there will no longer be restrictions on the approach to teaching and learning in Higher Education”, we’re delighted to confirm that we are planning for a full return to face-to-face teaching for all on-campus degrees from September 2021.

Our approach during the academic year will be in line with the government guidance, as well as in collaboration with our validating partners and venue partners, as it has been throughout the pandemic. Further details on how we will be operating in the current situation and how we will adapt to changes in circumstances can be found in our COVID Secure Campus Guidelines.

ACCOMMODATION

Our partner accommodation with Unite Students at Arch View House at First Way in Wembley and Mill Point in Manchester will be open and welcoming UCFB and GIS students from September. If you have not yet booked your accommodation then you can do so here.

EMPLOYABILITY & ENRICHMENT

Our unique Award in Football & Sports Leadership will continue throughout the 2021/22 academic year. Our on campus Employability & Enrichment activities in London and Manchester will be complemented by some online events available for all students, utilising the lessons learned and positive student feedback from the last 18 months.

As always, we will be working with leading names and organisations in the global football and sports industry to enhance your industry knowledge, expertise and network. We have some exciting sessions planned throughout the academic year.

Also, don’t forget the exclusive access you get as a UCFB or GIS student to extensive work placements at a range of sporting organisations, including our partners at the National League, The Football Association and across the sports industry. We will continue to provide in-person work experience opportunities for you to apply for, subject to government guidance and the ability of our partners to offer these. In addition, we will offer a number of virtual work placements opportunities.

We are working towards delivering Global Sports Summits at the following times depending on government advice and travel restrictions: Melbourne in January, New York in April, Atlanta in April, and Toronto and Miami in the summer of 2022. The feasibility of hosting our Global Sports Summits in-country is under constant review. Where travel is not possible due to COVID-19, these Summits will be delivered virtually and made available for all UCFB and GIS students. We are committing to communicating a final decision on whether these events will go ahead in-person or virtually with a minimum of 2 months’ notice.

We will also be hosting a LaLiga Summit in autumn 2021, exclusive for Master’s degree students. Again, this will be in-country subject to government advice and travel restrictions.

STUDENT EXPERIENCE EVENTS

We want you to be able to foster lifelong relationships with your fellow students and the UCFB team, and have a positive student and social experience in 2021/22. We believe this is an important aspect of your life at UCFB and GIS.

We are therefore planning a number of in-person events and activities for freshers’ and orientation week as well as throughout the academic year, in line with government guidance, to ensure that you can form and build the relationships with your fellow students that we know are key to your time with us. These will be open to all on-campus, online and blended students.

Our freshers’ and orientation week has been designed to allow you to explore your city and get to know your classmates. Further details will be sent out once you complete the online enrolment process, to which you will be invited in the coming weeks providing you are eligible to enrol. Please keep an eye on your emails. All freshers’ and orientation week activities will be free for students.

We will also host a series of guest speakers, masterclasses and panel discussions with our network from across the global sports industry. Tailored sessions will be available for undergraduate and Master’s students, including GIS Global Sports Summits available to all students, and GIS Master’s Summits, exclusively for GIS students.

Your Students’ Union will continue to organise activities for all students to take part in. These will be advertised through the Students’ Union social media accounts as well as the Online Hub so keep an eye out for updates on these.

If you would like to contact your Students’ Union Executive Team with any ideas or feedback, please contact:

STUDENT SUPPORT

The Student Services Team is here to support you across a wide range of areas throughout your studies. Our priority is to ensure that you enjoy student life and feel supported to succeed both academically and personally. Support will be available in-person, online, via email and telephone.

If you are in need of any emotional or wellbeing support, or would just like to chat to someone, our Pastoral Team is on hand to help. We can arrange a 1:1 meeting, which can be done in-person, via telephone or video Teams meetings. Alternatively, if you prefer, we can support you via email. We will work with you to meet your individual needs. For all Pastoral and Wellbeing needs, you can contact us at:

Our Study Hubs at both UK campuses will be open as normal for the 2021/22 academic year, in line with government guidance. We will also continue to provide a wide range of online resources for all students and library support will be available.

SPORT

We are planning for our sports teams to return to training from September wherever sporting governing bodies allow this. Trials will also begin early in Semester 1. In addition to the sports teams, we will continue to support students who wish to compete and participate in other individual sports.

We are still awaiting confirmation that the BUCS leagues will return for the 2021/22 academic year so we will confirm once we are able to do so whether there will be competitive fixtures.

The UCFB Academies in London and Manchester will start as planned in September. We aim to provide training for both academies as well as friendlies and competitive fixtures throughout the year, subject to government and governing body guidelines. Trials for the academies will also take place in September.

We are following the government’s return to recreational team sport framework and the guidance from each sport’s governing body. More information can be found on the government website. Further details on each individual sport will be provided during your induction and orientation.

KEEPING OUR COMMUNITY SAFE

Campus facilities

Whilst restrictions have been lifted on social distancing, we have worked hard with our venue partners, including Wembley Stadium and Etihad Stadium, and have developed a set of COVID-19 guidelines in line with government guidance to ensure the safety and well-being of staff and students whilst on campus.

These include:

  • Student LFT COVID testing available on return to campus and thereafter;
  • Enhanced cleaning measures including disinfectant fogging and deep cleaning programmes;
  • Face coverings will be required to be worn in our campus buildings when in transit, unless exempt, but will be allowed to be removed when seated in study areas or classes. However they are still encouraged when coming into close contact with others.
  • Hand sanitiser stations throughout campus facilities;
  • Detailed facilities risk assessments;
  • COVID Secure Campus Guidelines inductions for all students and staff.

Vaccinations

The COVID-19 vaccination is now being offered to everyone aged 18 or over.

Students registered with a GP can book their appointment at a larger vaccination centre, a community pharmacy run site or at some GP run sites through the National Booking Service website or by phoning 119.

Those who are registered with a GP will also receive an invitation to be vaccinated from their GP practice.

While registration with a GP is encouraged to access the vaccine, individuals can request to book COVID-19 vaccination appointments as an unregistered patient through a local GP practice.

You can access NHS England’s full set of COVID-19 vaccination FAQs for students in higher education institutions here.

Testing

Whilst we are awaiting confirmation of the government’s asymptomatic testing guidance for Higher Education for the next academic year, students are encouraged to take a test before moving to their term time accommodation and twice upon arrival, 3-4 days apart.

You can order free test kits here.

We will provide further updates on testing once this is confirmed.

Travel

When travelling to campus from within the UK, it is important to follow the government’s safer travel guidance for passengers.

Different restrictions apply to students arriving from overseas (known as the ‘traffic light system’) depending on level of risk. You can find full details on the rules for entering England here.

ENROLMENT & INDUCTION

All eligible new and returning students will be invited to enrol by our validating partner in the coming weeks. In addition, you will also be asked to complete a short consent form with UCFB and GIS. Please keep an eye on your emails for these invites. You must complete both the validating partner’s enrolment form and the UCFB and GIS consent form before you start your studies with us, so we strongly recommend that you complete this as soon as possible once you receive the links.

Upon completing your enrolment and consent forms, you will receive information on induction and orientation, which begins on Monday 20th September. This will include introductions from our Academic, IT, Student Services, Facilities and Employability & Enrichment teams as well as a mix of sporting and social activities at our UK campuses, and exclusive guest speaker sessions to allow you to meet your classmates and start building your network in the global sports industry.

2020/21 POLICIES AND PROCEDURES

FREQUENTLY ASKED QUESTIONS

2021/22 Delivery FAQs
How will academic content be delivered in the 2021/22 academic year?

Following the announcement that England entered Step 4 of the government roadmap from 19th July, and following their guidance for Higher Education that states that “there will no longer be restrictions on the approach to teaching and learning in Higher Education”, we’re delighted to confirm that we are planning for a full return to face-to-face teaching for all on-campus degrees from September 2021.

The health and safety of our students and staff is of paramount importance, whilst also ensuring that we continue to deliver a first-class experience throughout your time with UCFB and GIS.

Our approach during the academic year will therefore be in line with the government guidance, as well as in collaboration with our validating partners and venue partners, as it has been throughout the pandemic. Further details on how we will be operating in the current situation and how we will adapt to changes in circumstances can be found in our COVID Secure Campus Guidelines.

This FAQ was last reviewed on 19th July 2021.

What will happen if restrictions are placed on Higher Education delivery?

The health and safety of our students and staff is of paramount importance, whilst also ensuring that we continue to deliver a first-class experience throughout your time with UCFB and GIS.

Our approach during the academic year will therefore be in line with the government guidance, as well as in collaboration with our validating partners and venue partners, as it has been throughout the pandemic. Further details on how we will be operating in the current situation and how we will adapt to changes in circumstances can be found in our COVID Secure Campus Guidelines.

This FAQ was last reviewed on 19th July 2021.

Will academic content also be available online?

If you are unable to attend a face-to-face session for any reason, course materials will generally be made available online via the UCFB Online Hub. You should also contact your Module Leader should you need any further academic support.

This FAQ was last reviewed on 19th July 2021.

What safety measures are in place for all on campus activities?

Whilst restrictions have been lifted on social distancing, we have worked hard with our venue partners, including Wembley Stadium and Etihad Stadium, and have developed a set of COVID-19 guidelines in line with government guidance to ensure the safety and well-being of staff and students whilst on campus.

These include:

  • Student LFT COVID testing available on return to campus and thereafter;
  • Enhanced cleaning measures including disinfectant fogging and deep cleaning programmes;
  • Face coverings will be required to be worn in our campus buildings when in transit, unless exempt, but will be allowed to be removed when seated in study areas or classes. However they are still encouraged when coming into close contact with others;
  • Hand sanitiser stations throughout campus facilities;
  • Detailed facilities risk assessments;
  • COVID Secure Campus Guidelines inductions for all students and staff.

More information on our COVID secure campuses can be found in our COVID Secure Campus Guidelines document.

This FAQ was last reviewed on 19th July 2021.

Will I be able to access the library?

Our Study Hubs at both UK campuses will be open as normal for the 2021/22 academic year, in line with government guidance. We will also continue to provide a wide range of online resources for all students and library support will be available.

This FAQ was last reviewed on 19th July 2021.

What support will be available?

The Student Services Team is here to support you across a wide range of areas throughout your studies. Our priority is to ensure that you enjoy student life and feel supported to succeed both academically and personally. Support will be available in-person, online, via email and telephone.

If you are in need of any emotional or wellbeing support, or would just like to chat to someone, our Pastoral Team is on hand to help. We can arrange a 1:1 meeting, which can be done in-person, via telephone or video Teams meetings. Alternatively, if you prefer, we can support you via email. We will work with you to meet your individual needs. For all Pastoral and Wellbeing needs, you can contact us at:

This FAQ was last reviewed on 19th July 2021.

Will there be student experience events, including freshers' week?

Yes. We want you to be able to foster lifelong relationships with your fellow students and the UCFB team, and have a positive student and social experience in 2021/22. We believe this is an important aspect of your life at UCFB and GIS.

We are therefore planning a number of in-person events and activities for freshers’ and orientation week as well as throughout the academic year, in line with government guidance, to ensure that you can form and build the relationships with your fellow students that we know are key to your time with us. These will be open to all on-campus, online and blended students.

Our freshers’ and orientation week has been designed to allow you to explore your city and get to know your classmates. Further details will be sent out once you complete the online enrolment process, to which you will be invited in the coming weeks providing you are eligible to enrol. Please keep an eye on your emails. All freshers’ and orientation week activities will be free for students.

We will also host a series of guest speakers, masterclasses and panel discussions with our network from across the global sports industry. Tailored sessions will be available for undergraduate and Master’s students, including GIS Global Sports Summits available to all students, and GIS Master’s Summits, exclusively for GIS students.

Your Students’ Union will continue to organise activities for all students to take part in. These will be advertised through the Students’ Union social media accounts as well as the Online Hub so keep an eye out for updates on these.

If you would like to contact your Students’ Union Executive Team with any ideas or feedback, please contact:

This FAQ was last reviewed on 19th July 2021.

Will sport, including the academies, be running?

We are planning for our sports teams to return to training from September wherever sporting governing bodies allow this. Trials will also begin early in Semester 1. In addition to the sports teams, we will continue to support students who wish to compete and participate in other individual sports.

We are still awaiting confirmation that the BUCS leagues will return for the 2021/22 academic year so we will confirm once we are able to do so whether there will be competitive fixtures.

The UCFB Academies in London and Manchester will start as planned in September. We aim to provide training for both academies as well as friendlies and competitive fixtures throughout the year, subject to government and governing body guidelines. Trials for the academies will also take place in September.

We are following the government’s return to recreational team sport framework and the guidance from each sport’s governing body. More information can be found on the government website. Further details on each individual sport will be provided during your induction and orientation.

This FAQ was last reviewed on 19th July 2021.

Will I be able to take part in the Employability & Enrichment activities, including the Award in Football & Sports Leadership?

Our unique Award in Football & Sports Leadership will continue throughout the 2021/22 academic year. Our on campus Employability & Enrichment activities in London and Manchester will be complemented by some online events available for all students, utilising the lessons learned and positive student feedback from the last 18 months.

As always, we will be working with leading names and organisations in the global football and sports industry to enhance your industry knowledge, expertise and network. We have some exciting sessions planned throughout the academic year.

Also, don’t forget the exclusive access you get as a UCFB or GIS student to extensive work placements at a range of sporting organisations, including our partners at the National League, The Football Association and across the sports industry. We will continue to provide in-person work experience opportunities for you to apply for, subject to government guidance and the ability of our partners to offer these. In addition, we will offer a number of virtual work placements opportunities.

We are also working towards delivering Global Sports Summits at the following times depending on government advice and travel restrictions: Melbourne in January, New York in April, Atlanta in April, and Toronto and Miami in the summer of 2022. The feasibility of hosting our Global Sports Summits in-country is under constant review. Where travel is not possible due to COVID-19, these Summits will be delivered virtually and made available for all UCFB and GIS students. We are committing to communicating a final decision on whether these events will go ahead in-person or virtually with a minimum of 2 months’ notice.

We will also be hosting a LaLiga Summit in autumn 2021, exclusive for Master’s degree students. Again, this will be in-country subject to government advice and travel restrictions.

This FAQ was last reviewed on 19th July 2021.

Will you be offering work placements?

As a UCFB or GIS student, you get exclusive access to extensive work placements at a range of sporting organisations, including our partners at the National League, The Football Association and across the sports industry. We will continue to provide in-person work experience opportunities for you to apply for, subject to government guidance and the ability of our partners to offer these. In addition, we will offer a number of virtual work placements opportunities.

This FAQ was last reviewed on 19th July 2021.

What should I do if I need careers advice?

The UCFB careers team will be operating a full in-person service. To book an appointment with a careers adviser, please email: careers@ucfb.com

You can search for careers advice through our hub at: https://ucfb.jobteaser.com/en/advices

You can also follow us on Twitter at the following accounts:

This FAQ was last reviewed on 19th July 2021.

Will I still be able to attend the Global Sports Summits this academic year?

We are also working towards delivering Global Sports Summits at the following times depending on government advice and travel restrictions: Melbourne in January, New York in April, Atlanta in April, and Toronto and Miami in the summer of 2022. The feasibility of hosting our Global Sports Summits in-country is under constant review. Where travel is not possible due to COVID-19, these Summits will be delivered virtually and made available for all UCFB and GIS students. We are committing to communicating a final decision on whether these events will go ahead in-person or virtually with a minimum of 2 months’ notice.

This FAQ was last reviewed on 19th July 2021.

Will the halls of residence at both campuses be open during 2021/22 as planned?

Our partner accommodation with Unite Students at Arch View House at First Way in Wembley and Mill Point in Manchester will be open and welcoming UCFB and GIS students from September. If you have not yet booked your accommodation then you can do so here.

This FAQ was last reviewed on 19th July 2021.

Can I book my accommodation for 2021/22?

Bookings for the 2021/22 academic year are now open and can be requested here.

This FAQ was last reviewed on 19th July 2021.

How will enrolment take place?

All eligible new and returning students will be invited to enrol by our validating partner in the coming weeks. In addition, you will also be asked to complete a short consent form with UCFB and GIS. Please keep an eye on your emails for these invites. You must complete both the validating partner’s enrolment form and the UCFB and GIS consent form before you start your studies with us, so we strongly recommend that you complete this as soon as possible once you receive the links.

Upon completing your enrolment and consent forms, you will receive information on induction and orientation, which begins on Monday 20th September. This will include introductions from our Academic, IT, Student Services, Facilities and Employability & Enrichment teams as well as a mix of sporting and social activities at our UK campuses, and exclusive guest speaker sessions to allow you to meet your classmates and start building your network in the global sports industry.

This FAQ was last reviewed on 19th July 2021.

How can I access the COVID-19 vaccine?

The COVID-19 vaccination is now being offered to everyone aged 18 or over.

Students registered with a GP can book their appointment at a larger vaccination centre, a community pharmacy run site or at some GP run sites through the National Booking Service website or by phoning 119.

Those who are registered with a GP will also receive an invitation to be vaccinated from their GP practice.

While registration with a GP is encouraged to access the vaccine, individuals can request to book COVID-19 vaccination appointments as an unregistered patient through a local GP practice.

You can access NHS England’s full set of COVID-19 vaccination FAQs for students in higher education institutions here.

This FAQ was last reviewed on 19th July 2021.

Will I be expected to get a COVID-19 test before coming to campus?

Whilst we are awaiting confirmation of the government’s asymptomatic testing guidance for Higher Education for the next academic year, students are encouraged to take a test before moving to their term time accommodation and twice upon arrival, 3-4 days apart.

You can order free test kits here.

We will provide further updates on testing once this is confirmed.

This FAQ was last reviewed on 19th July 2021.

What is the guidance for traveling to campus from my current address?

When travelling to campus from within the UK, it is important to follow the government’s safer travel guidance for passengers.

Different restrictions apply to students arriving from overseas (known as the ‘traffic light system’) depending on level of risk. You can find full details on the rules for entering England here.

This FAQ was last reviewed on 19th July 2021.

What if I have a question that is not covered here?

If you have a question about actions required for specific situations or if you have any questions about the 2021/22 academic year that is not covered here, please contact your Student Services Team:

This FAQ was last reviewed on 19th July 2021.

2020/21 Delivery FAQs
What happens with my grades and referrals over the summer and when will I know how I have done academically this year?

Examination Board 1st July 2021:

All grades that students receive throughout the year are provisional until formally considered and confirmed by the Bucks New University Examination Boards. This is done in accordance with the Academic Assessment Regulations policy (see link below). To note, at this board, the No Detriment Policy will be applied (again, see link below). Additionally, amongst other outcomes available, after considering each student, an assessment board may decide to permit a student to be reassessed according to the limits permitted. Once grades are confirmed, it is then possible for students to implement the Academic Appeals process. This board is due to take place on the 1st July 2021 (for the BSc (Hons) Sports Psychology programme the board is due to take place on the 22nd July 2021).

Reassessment Opportunity Early August 2021:

Subject to the Examination Boards decision, if students are offered a reassessment opportunity, they will be notified by UCFB (usually via their student email address) as soon after the Bucks New Examination Board, expected to be early July 2021. Eligible students will then be sign posted to the reassessment assignment brief (usually on Moodle) and also set a new reassessment submission date, provisionally due in the first week of August 2021 (date to be confirmed in the Bucks New University Examination Board). To note the No Detriment Policy (submission after the deadline up to 10 working days without capping being applied) and late submissions do not apply to reassessment opportunities.

Reassessment Board Late August 2021:

Once a student completes and submits a reassessment (on or before the stipulated deadline), it is graded and then reviewed at a Reassessment Board, due to take place provisionally at the end of August 2021. It is at this examination board that the referral grades are ratified and this is where students are informed of the outcome post completion of their reassessments.

Do UCFB and GIS have a “No Detriment Policy”?

No Detriment Policy – Emergency Measures:

UCFB operate in accordance with our Academic Partner Bucks New University and as such, the following information is supplied under their guidance.

If you have any queries please contact:

What is the No Detriment Policy – Emergency Measures?

This policy provides additional measures to support you at times when circumstances beyond Bucks New University and UCFB’s control may impact on your studies and your academic performance. Bucks New University has extended the implementation of specific measures for the remainder of the 2020-21 academic year. These recognise that, due to COVID-19, you have faced disruption in your personal and academic life: they focus on enabling you to manage individual difficulties and relieve pressure around the time you are preparing for and attempting assessments. The measures cover Mitigating Circumstances and Extensions, late submission of coursework, and reassessment opportunities, and consider detrimental impact at award stage.

What happens if I need to request an Extension or claim for Mitigating Circumstances?

Bucks New University together with UCFB are relaxing the requirement for you to provide evidence as part of a request for an Extension or a claim for Mitigating Circumstances. You may self-certify rather than seek independent evidence which should make the process of applying quicker and easier. Details of the measures in place for this academic year can be seen below.

In order to apply for an extension please email:

In order to apply for Mitigating Circumstances please email: quality@ucfb.com

Further information on Extensions and Mitigating Circumstances can be found on the Bucks New University website: https://bucks.ac.uk/students/academicadvice/assessment-and-examination/exceptional-circumstances

I am self-isolating due to Coronavirus – can I ask for an Extension or claim Mitigating Circumstances?

Yes you can: Bucks New University together with UCFB are relaxing the requirement for you to provide evidence as part of a request for an Extension or a claim for Mitigating Circumstances.

If you are a UCFB student who is self-isolating due to Coronavirus, the fact that you have informed UCFB (via Wembley students: absencewembley@ucfb.com or Etihad Campus students: absenceetihad@ucfb.com) will be enough evidence for your claim/request.

Further information on Extensions and Mitigating Circumstances can be found on the Bucks New University website: https://bucks.ac.uk/students/academicadvice/assessment-and-examination/exceptional-circumstances

How does the No Detriment Policy help with late submission?

Assessment deadlines are set so that you don’t have to submit assessments for different modules all at once, so it’s best if you plan to hit the original dates provided on the assessment briefs posted on the Online Hub. Under standard regulations you may normally submit assignments up to 10 working days later than the original submission date, and they will be marked and given a capped mark – a maximum of 40%. Under the No Detriment Policy measure this penalty is removed, so assignments submitted for the first time in the late submission period will be given the full mark. Pass/fail assessments will also be given a late submission opportunity.

Late submission does not apply to online or in person Time-Constrained Assessments (TCAs) or Examinations, and it is not available for reassessment work.

What happens if I don’t pass my modules?

Assessment Boards will normally allow you to submit reassessment work where you have not passed modules: under the No Detriment Policy measure, reassessment set in 2020-21 will be given the full mark instead of being capped at 40%, so you’ll not be disadvantaged. However, if you have a proven academic misconduct case, the penalty where reassessment is capped will stand. Under the No Detriment Policy exceptionally this year Assessment Boards at progression stage will expand compensation at Foundation Year and Level 4. This means that if you have a module mark between 30% and 39% the Board may award the academic credit based on your performance in passing the remaining 90 credits without you having to take reassessment. This is limited to a maximum of 30 credits per Level. NB: compensation does not apply where it is not allowed by PSRB or programme requirements.

I’m a final year undergraduate and worried that my grades from last year will impact on my classification. Will these be taken into account?

Yes - Assessment Boards will look at whether inclusion of your grades from 2019-20 have a detrimental impact on your overall grade. For those undergraduate programmes where Level 5 contributes to the classification at Level 6, Bucks New University will consider your result both including and excluding your grade from 2019-20: the higher of the two grades will be used for your final award classification.

Do the no detriment measures apply to all learners?

Yes, whether you study at Bucks New University directly, at a partner institution (UCFB), via distance learning or through apprenticeship arrangements, the measures apply to you. All learners can make a claim for Mitigating Circumstances or request an extension using self-certification rather than having to provide evidence, and all can benefit from uncapped late submission and reassessment. Assessment Boards apply regulations consistently across programmes, wherever they are delivered.

Does the no detriment policy apply to postgraduates?

Yes - the measures regarding late submission and reassessment for full marks also apply to postgraduate programmes. The impact of grades from modules undertaken during 2019-20 will be taken into account by Assessment Boards at award stage.

This FAQ was last reviewed on 3rd March 2021.

How will academic content be delivered in the 2020/21 academic year?

We have worked hard with our venue partners and within government guidelines to ensure that as many of our classes as possible have been available to study on campus in a COVID-secure environment throughout the 2020/21 academic year. This has been to ensure that you have had the opportunity to experience our iconic campus locations.

However, some classes have had to remain virtual. We have developed our virtual delivery with student feedback to ensure that we can offer you the best possible experience.

For those that have been unable to attend classes being delivered on campus, all academic content is available online throughout the academic year to ensure that you do not miss out on your academic delivery.

Following the government announcement on 22nd February 2021, we have written to students to provide an update on our plans for the rest of the 2020/21 academic year.

The Department for Higher Education have stated that “providers should not ask students to return if their course can reasonably be continued online”. Given the guidance the government have issued, we have made all necessary changes to assessments on the majority of courses to ensure that all learning outcomes can still be achieved. It should also be noted as outlined in the latest letter to students from the Minister of State for Universities, that “the mass movement of students across the country poses a risk for the transmission of the virus”. This has therefore informed the government policy to restrict the number of students returning to campus.

We can therefore confirm that all academic content for the majority of UCFB and GIS courses can and therefore will be delivered online for the remainder of the 2020/21 academic year.

This decision has not been taken lightly, and has been made with the best interests of the whole UCFB and GIS community in mind, to protect the health and safety of our students, staff and wider communities, whilst also maintaining the consistency of our teaching and learning provision.

Please note that there is one exception to the above. The exception is MSc Football Coaching & Analysis. There will be on campus classes for this programme from Monday 15th March 2021 due to the need to access specialist equipment to complete the course, as specified by the government guidance. Full details of this return to campus following the national lockdown will be sent to MSc Football Coaching & Analysis students in the week commencing 1st March 2021, including how to access testing to facilitate a safe return to campus.

This FAQ was last reviewed on 18th May 2021.

How will online content be delivered?

Our Academic team will be using Microsoft Teams as well as live and recorded presentations. Students will also have access to academic staff for support and questions during the usual hours.

This FAQ was last reviewed on 3rd March 2021.

How will my practical modules be delivered for undergraduate courses?

As we made you aware in August 2020 our intention was for practical modules to take place in Semester 2. Unfortunately due to continuing government guidelines in place and further lockdowns implemented, on campus study/sessions have ultimately been prevented from taking place. Along with all other academic study, it has therefore been necessary to deliver practical orientated modules online. Consequently, along with delivering practical modules virtually, the amendment and adaptation of the relevant assessments for practical related modules, has also been required. The assessments have been amended to ensure that you are still able to complete and achieve on the module irrespective of the availability/opportunity of on campus delivery. As such, you will still be able to progress and complete as appropriate on your selected degree programme.

This FAQ was last reviewed on 3rd March 2021.

How will my practical modules be delivered for the MSc Football Coaching & Analysis course?

As we made you aware in August 2020 our intention is for practical modules to take place in Semester 2 and 3, and we continue to work towards delivering this if government guidance allows and with appropriate COVID mitigation measures in place.

All academic content will be available online. However, as many of our classes as possible will also be available to study on campus in a COVID-secure environment. This ensures that you have the opportunity to experience our iconic campus locations.

If you are unable to return to campus you will still have access to specialist software online and complete your degree but not all specialist equipment is available off-campus.

For some modules, there will be the opportunity to attend on campus delivery but also the opportunity to attend live online session please refer to your module page for more information.

This FAQ was last reviewed on 3rd March 2021.

Will the delivery of any of my modules change for the 2020/21 academic year?

We have moved some modules for the 2020/21 academic year from Semester 1 to Semester 2 and vice versa to accommodate for social distancing measures. These are listed below for each degree affected.

BA (Hons) Football Business & Media

  • Year 3: Professional Practice Portfolio – moved from Semester 1 to Semester 2 (changed at UCFB Wembley only)
  • Year 3: Contemporary Issues in Sports Media – moved from Semester 2 to Semester 1 (changed at UCFB Wembley only)

BA (Hons) Football Coaching & Talent Development

  • Year 1: Fundamentals of Coaching – moved from Semester 1 to Semester 2
  • Year 1: Coaching in the Foundation Phase – moved from Semester 2 to Semester 1
  • Year 3: Coaching in the Professional Development Phase – moved from Semester 1 to Semester 2
  • Year 3: Match Analysis – moved from Semester 2 to Semester 1

BA (Hons) Football Coaching & Management

  • Year 1: Fundamentals of Coaching – moved from Semester 1 to Semester 2
  • Year 1: Coaching in the Community – moved from Semester 2 to Semester 1

BA (Hons) Sports Business & Coaching

  • Year 1: Fundamentals of Coaching – moved from Semester 1 to Semester 2
  • Year 1: Coaching in the Community – moved from Semester 2 to Semester 1

BA (Hons) Physical Education

  • Year 1: Games and Athletic Activities – moved from Semester 1 to Semester 2
  • Year 1: Assessment and Curriculum Design – moved from Semester 2 to Semester 1
  • Year 2: Gymnastics and Dance – moved from Semester 1 to Semester 2
  • Year 2: Contemporary Issues in PE – moved from Semester 2 to Semester 1
  • Year 3: Swimming and Outdoor Education – moved from Semester 1 to Semester 2
  • Year 3: Youth Physical Activity and Health – moved from Semester 2 to Semester 1

BA (Hons) Multimedia Sports Journalism

  • Year 3: Professional Practice Portfolio – moved from Semester 1 to Semester 2 (changed at UCFB Wembley only)
  • Year 3: Contemporary Issues in Sports Media – moved from Semester 2 to Semester 1 (changed at UCFB Wembley only)

BA (Hons) Sports Business & Sports Broadcasting

  • Year 3: Professional Practice Portfolio – moved from Semester 1 to Semester 2 (changed at UCFB Wembley only)
  • Year 3: Contemporary Issues in Sports Media – moved from Semester 2 to Semester 1 (changed at UCFB Wembley only)

MSc Football Coaching & Analysis

  • The Football Coaching Process – moved from Semester 1 to run across Semester 2 and 3 to allow practical delivery
  • Analysis of Football Coaching Practice – moved from Semester 2 to Semester 3
  • Consultancy Project – moved from Semester 2 to All Semesters
  • Dissertation and Research Methods – moved from Semester 3 to All Semesters

MSc Football Business

  • Dissertation and Research Methods – moved from Semester 3 to All Semesters

MSc Football Communications & Digital Marketing

  • Dissertation and Research Methods – moved from Semester 3 to All Semesters

MSc International Sport Management

  • Dissertation and Research Methods – moved from Semester 3 to All Semesters

MSc Sport Management

  • Dissertation and Research Methods – moved from Semester 3 to All Semesters

Foundation Year

  • Managing Football Operations and People – moved from Semester 1 to Semester 2
  • Foundations of Media Practice – moved from Semester 1 to Semester 2
  • Principles of Sports Coaching – moved from Semester 1 to Semester 2
  • Inquiry Based Learning – moved from Semester 2 to Semester 1

This FAQ was last reviewed on 3rd March 2021.

Will assessments including the May exams be online?

All examinations will either be taken virtually as time constrained assessments (TCAs) or changed to an alternative assessment. The exact details for each assessment will be confirmed to you before Easter 2021. You will be able to complete the all other assessments virtually including the adapted practical orientated assessments.

MSc Football Coaching & Analysis students will be returning to on campus delivery from 15th March 2021 to allow for access to specialist equipment.

This FAQ was last reviewed on 3rd March 2021.

What safety measures are in place for all on campus activities?

We have worked hard with our campus partners, including Wembley Stadium and Etihad Stadium, and have developed a set of COVID-19 guidelines in line with government guidance to ensure the safety and well-being of staff and students whilst on campus.

In order to provide a safe and inclusive campus which empowers and supports our students and staff towards achieving a rewarding experience for all during these challenging times, we have set in place the following safety measures:

  • Student LFT COVID testing available on return to campus and thereafter
  • 1-metre+ social distancing with increased COVID safety measures
  • Face coverings compulsory in campus buildings, subject to exemptions
  • Enhanced cleaning measures including disinfectant fogging and deep cleaning programmes
  • Safe circulation systems around campus facilities, including capacity restrictions in lifts
  • Hand sanitiser stations throughout campus facilities
  • COVID secure campus signage to promote mask wearing, hand washing and good hygiene
  • Reduced capacities in teaching, study and social spaces enabling social distancing guidelines to be met
  • Temperature checks available on request at receptions
  • Detailed facilities risk assessments
  • Self-assessment health risk assessments for students prior to returning to campus
  • COVID Secure Campus guidelines inductions for all students and staff

More information on our COVID secure campuses can be found in our COVID Secure Campus Guidelines document.

This FAQ was last reviewed on 12th March 2021.

What happens if the local area gets put into a local lockdown or changes are made to the local COVID alert levels?

Our plan is based on the government’s guidance for higher education institutions, which take account of local tier restrictions that may affect our campuses. This will determine our approach to define what student life and studying will be like throughout the 2020/21 academic year. We know that things could change over the coming months and therefore the stage we are at will determine which facilities and services are available.

More information on each stage, along with further detail on our COVID-secure campuses can be found in our COVID Secure Campus Guidelines document.

You will be informed if any changes take place that impact on your academic delivery or student experience.

This FAQ was last reviewed on 12th March 2021.

Will I be able to access the library?

Our Study Hubs at both campuses will remain open for those that need it. We will operate a reduced Click and Collect and bookable study space service for those that need it. Both Click and Collect and study space must be booked in advance through the library at library@ucfb.com, and the Click and Collect service is only for essential items that are not available online.

Following student feedback, we will be extending our Study Hub opening hours from 1st June to 10am until 4pm on Monday to Friday. Until 1st June, the Study Hub will remain open 10am until 4pm Tuesday to Thursday. Our Study Hub opening hours will remain under review throughout the summer months.

We will continue to provide a wide range of online resources for all students and library support will be available virtually.

Useful information:

  • You can access a wide range of resources to support your studies. Publishers are regularly updating remote access in response to the global crisis.
  • Links to all UCFB library online resources can be found on the library page on the Online Hub at: https://my.ucfb.com/course/view.php?id=1536
  • The library page includes detailed instructions on accessing your OpenAthens account (access eBooks, Cite Them Right and journals databases), passwords for specialist online resources such as SportBusiness and LawInSport, and online library tutorials to help you make effective use of these resources.
  • Your librarians are still able to support you via email at library@ucfb.com and on social media. We will be available 8:30am-5pm Monday to Friday and we can arrange to help you remotely through MS Teams if you require in-depth assistance with referencing or accessing and searching our online resources.
  • If you are unable to access a specific resource, please contact your library team at library@ucfb.com for further advice.
  • If you require IT support, please follow the usual process of contacting it@ucfb.com.
  • Please follow the library on Twitter @UCFB_Library and on Instagram @UCFB_Library for dissertation guidance, tips on staying motivated and more library content.
  • Should guidance change then we will adapt accordingly and there may be temporary closures of Study Hubs throughout the academic year but we will do all we can to ensure these are minimised.

This FAQ was last reviewed on 18th May 2021.

What support will be available?

During periods of national lockdown, all support is delivered virtually. Dependent on government guidance, a combination of virtual and face-to-face support will be available for all students. This includes but is not limited to academic support, library support, learning support and pastoral support.

The Student Services Team is here to support you across a wide range of areas throughout your studies. Our priority is to ensure that you enjoy student life and feel supported to succeed both academically and personally.

If you are in need of any emotional or wellbeing support, or would just like to chat to someone, our Pastoral Team is on hand to help. We can arrange a 1:1 virtual meeting, which can be done via telephone or video Teams meetings. Alternatively, if you prefer, we can support you via email. We will work with you to meet your individual needs. For all Pastoral and Wellbeing needs, you can contact us at:

This FAQ was last reviewed on 3rd March 2021.

Will there be student experience events?

We want you to be able to foster lifelong relationships with your fellow students and the UCFB team, and have a positive student and social experience in 2020/21. We believe this is an important aspect of your life at UCFB.

A number of events have taken place so far this academic year and are continuing to be planned for the remainder of this semester to ensure that you can form and build the relationships with your fellow students that we know are key to your time with us.

We will also host a series of guest speakers, masterclasses and panel discussions with our network from across the global sports industry. Tailored sessions will be available for undergraduate and Master’s students, including GIS Global Sports Summits available to all students, and GIS Master’s Summits, exclusively for GIS students.

Your Students’ Union will continue to organise online activities for all students to take part in. These will be advertised through the Students’ Union social media accounts as well as the Online Hub so keep an eye out for updates on these.

If you would like to contact your Students’ Union Executive Team with any ideas or feedback, please contact:

This FAQ was last reviewed on 18th May 2021.

Will sport, including the academies, be running?

Throughout the academic year, we have been following government and national governing body guidance around Return to Play for our sport provision. More information can be found on the government website.

On Wednesday 13th January 2021, BUCS announced that there would be no competitive sports for the remainder of this academic year. Please find their official statement here.

We will continue to offer outdoor football training sessions in both Wembley and Etihad Campus for students that are living in the area, in line with government and national governing body guidance. Other sports are also being considered in line with student feedback, and government and national governing body guidance. We will continue to communicate these sports opportunities to all students via the Online Hub.

The UCFB Academies in London and Manchester started as planned in September. Whilst there were no competitive fixtures in Semester 1, there was training for both academies and we will aim to resume training and fixtures when governing body guidelines permit us to do so.

Sport in particular is an ever-changing situation and we will keep you updated throughout the academic year.

Please contact our Athletic Union for more information on your sport:

UCFB Wembley AU: wembleyau@ucfb.com

UCFB Etihad Campus AU: auetihad@ucfb.com

This FAQ was last reviewed on 18th May 2021.

Will I still be able to take part in the Employability & Enrichment activities, including the Award in Football & Sports Leadership?

Our unique Award in Football & Sports Leadership will continue throughout the 2020/21 academic year. We have been providing a mixture of on campus and online Employability & Enrichment activities throughout the academic year.

We have been utilising the lessons learned in lockdown and listening to our students’ positive feedback to provide Employability & Enrichment content online to enhance your experience and bring you further ways to develop yourself and be industry ready. This ensures that the opportunities that we are able to provide for you are not restricted by locality or availability, further enhancing our Employability & Enrichment provision.

As always, we will be working with leading names and organisations in the global football and sports industry to enhance your industry knowledge, expertise and network. We have some exciting sessions planned throughout the academic year.

Also, don’t forget the exclusive access you get as a UCFB or GIS student to extensive work placements at a range of sporting organisations, including our partners at the National League, The Football Association and across the sports industry. We will continue to provide in-person work experience opportunities for you to apply for, subject to government guidance and the ability of our partners to offer these. In addition, we will offer a number of virtual work placements opportunities.

Following the successful Melbourne event in January, we are also working towards delivering Global Sports Summits at the following times depending on government advice and travel restrictions: New York in April, Atlanta in April, Toronto in June, and the brand new Miami summit in the summer of 2021. Like Melbourne, New York and Atlanta, the Toronto Global Sports Summit will be delivered virtually this year, due to ongoing travel restrictions and government advice. The feasibility of hosting the other Global Sports Summits in-country is currently under review, and announcements on these events will be made in due course. Where travel is not possible due to COVID-19, these Summits will be delivered virtually and made available for all UCFB and GIS students. We are committing to communicating a final decision on whether these events will go ahead in-person or virtually with a minimum of 2 months’ notice.

Brand new for this year, we also hosted a virtual LaLiga Summit in September, exclusive for Master’s degree students.

This FAQ was last reviewed on 18th May 2021.

Will you be offering new work placements?

As a UCFB or GIS student, you get exclusive access to extensive work placements at a range of sporting organisations, including our partners at the National League, The Football Association and across the sports industry. We will continue to provide in-person work experience opportunities for you to apply for, subject to government guidance and the ability of our partners to offer these. In addition, we will offer a number of virtual work placements opportunities.

This FAQ was last reviewed on 3rd March 2021.

What should I do if I need careers advice?

The UCFB careers team is operating a full virtual service. To book an appointment with a careers adviser, please email: careers@ucfb.com

You can search for careers advice through our hub at: https://ucfb.jobteaser.com/en/advices

You can also follow us on Twitter at the following accounts:

We will also provide some face-to-face on campus activities, guidance and support from September, following social distancing guidelines.

This FAQ was last reviewed on 3rd March 2021.

Will I still be able to attend the Global Sports Summits this academic year?

Following the successful Melbourne event in January, we are also working towards delivering Global Sports Summits at the following times depending on government advice and travel restrictions: New York in April, Atlanta in April, Toronto in June, and the brand new Miami summit in the summer of 2021. Like Melbourne, New York and Atlanta, the Toronto Global Sports Summit will be delivered virtually this year, due to ongoing travel restrictions and government advice. The feasibility of hosting the other Global Sports Summits in-country is currently under review, and announcements on these events will be made in due course. Where travel is not possible due to COVID-19, these Summits will be delivered virtually and made available for all UCFB and GIS students. We are committing to communicating a final decision on whether these events will go ahead in-person or virtually with a minimum of 2 months’ notice.

This FAQ was last reviewed on 18th May 2021.

Will the halls of residence at the Etihad Campus be open during 2020/21 as planned?

Yes. Our partner accommodation in Manchester at Mill Point is open. At the accommodation, we have to adhere to Unite’s policies and procedures. Unite Students is the first UK Student Accommodation provider to be issued a British Safety Council (BSC) assurance certificate.

This FAQ was last reviewed on 3rd March 2021.

Will the halls of residence at the Wembley campus be open during 2020/21 as planned?

Arch View House at First Way remains open for those that have already booked. It is still possible to book for the remainder of the 2020/21 academic year if required. Please contact accommodationwembley@ucfb.com to enquire about this.

This FAQ was last reviewed on 3rd March 2021.

Can I book my accommodation for 2021/22?

Bookings for the 2021/22 academic year are now open and can be requested here.

This FAQ was last reviewed on 3rd March 2021.

What are Unite’s measures to ensure our safety in regards to COVID-19?

Unite want all our students to feel as safe as possible when coming to campus and they have put in place many measures to reduce risk to students when on campus. At the accommodation, all students have to adhere to Unite’s policies and procedures. Unite Students is the first UK Student Accommodation provider to be issued a British Safety Council (BSC) assurance certificate.

Please see Unite’s FAQs for further information.

This FAQ was last reviewed on 3rd March 2021.

Will I get a refund on my accommodation if I have to stay at home?

For our partner accommodation with Unite Students at Mill Point in Manchester and Arch View House at First Way in Wembley, please see the statement issued on 11th January and updated on 3rd February then 5th March by Unite here.

If you are with any other provider, as your contract is directly with them, they will be best placed to advise on this matter. Any decision to reduce fees will be communicated by your specific provider directly to students. Please find our open letter to private accommodation providers other than our partners Unite here, which you can download and send to assist in your request for a refund.

We are working with our partners to make sure we can still offer the best service to our students, so please contact accommodationwembley@ucfb.com or accommodationetihad@ucfb.com with any other queries.

This FAQ was last reviewed on 5th March 2021.

If I am travelling from overseas, will I need to self-isolate before beginning my studies?

Students travelling from overseas should first read the section titled ‘New and returning students travelling from overseas’ in the latest government guidance.

Following the government announcement on 22nd February 2021, we have written to students to provide an update on our plans for the rest of the 2020/21 academic year.

The Department for Higher Education have stated that “providers should not ask students to return if their course can reasonably be continued online”. Given the guidance the government have issued, we have made all necessary changes to assessments on the majority of courses to ensure that all learning outcomes can still be achieved. It should also be noted as outlined in the latest letter to students from the Minister of State for Universities, that “the mass movement of students across the country poses a risk for the transmission of the virus”. This has therefore informed the government policy to restrict the number of students returning to campus.

We can therefore confirm that all academic content for the majority of UCFB and GIS courses can and therefore will be delivered online for the remainder of the 2020/21 academic year.

This decision has not been taken lightly, and has been made with the best interests of the whole UCFB and GIS community in mind, to protect the health and safety of our students, staff and wider communities, whilst also maintaining the consistency of our teaching and learning provision.

As stated by the Department for Education, “the government will review, by the end of the Easter holidays, the options for timing of the return of remaining students; [those whose learning outcomes can be delivered online.] This review will take account of the latest data and will be a key part of the wider roadmap steps. Students and providers will be given a week’s notice ahead of any further return.” Therefore, at this next upcoming stage, if government guidelines allow, we will aim to provide, to our valued students, on-campus enrichment activities after the Easter break. In addition, please do note that should the government position significantly change in their next update, then we will also review our academic delivery once more.

Please note that there is one exception to the above. The exception is MSc Football Coaching & Analysis. There will be on campus classes for this programme from Monday 15th March 2021 due to the need to access specialist equipment to complete the course, as specified by the government guidance. Full details of this return to campus following the national lockdown will be sent to MSc Football Coaching & Analysis students in the week commencing 1st March 2021, including how to access testing to facilitate a safe return to campus.

Before travelling to the UK, students should:

  • check entry requirements and restrictions that have been introduced due to coronavirus (COVID-19)
  • ensure that prior to departing for England they have proof of a negative coronavirus (COVID-19) test result taken within three days of departure to their transport operator. More information on pre-departure testing is available;
  • complete a passenger locator form
  • note that all inbound UK travel corridors have been temporarily suspended to protect against new international variants. All passengers are now required to self-isolate for 10 days on arrival. More information is available on gov.uk
  • confirm whether you are travelling from a red-list country, there are different arrival procedures for individuals travelling from a red-list country and individuals travelling from a country not on the red-list

If you are required to self-isolate, Unite Students will be able to accommodate this within your tenancy at Arch View House at First Way in Wembley, or Mill Point in Manchester. We are also on hand to advise you if you are staying in other accommodation in Wembley or Manchester. Please get in touch with the Accommodation team at:

This FAQ was last reviewed on 3rd March 2021.

What support is available if I am facing financial hardship?

Student Finance England will offer in-year income reassessments, even for those that have already applied for Student Finance in September 2020. This means that if your household income has fallen by 15% or more within this financial year then you will be able to resubmit a Current Year Income Assessment and they will reassess the financial support that you are eligible for. For more information, please click here or contact fees@ucfb.com.

Our Student Support Fund is available to help students who are in financial hardship. This includes supporting students who are unable to work part-time to pay for essentials such as food, bills and computer equipment. This is capped at £250 per application. If you would like to be assessed for eligibility, please contact your Student Services Team:

At UCFB, our Pastoral Team is also on hand to support you. We can arrange a 1:1 virtual meeting, which can be done via telephone or video Teams meetings. Alternatively, if you prefer, we can support you via email. We will work with you to meet your individual needs. For all Pastoral and Wellbeing needs, you can contact us at:

For students that have booked with our partner accommodation with Unite Students at Mill Point in Manchester and Arch View House, 1st Way in Wembley, please see the statement issued on 11th January and updated on 3rd February then on 5th March by Unite here.

If you are with any other provider, as your contract is directly with them, they will be best placed to advise on this matter. Any decision to reduce fees will be communicated by your specific provider directly to students. Please find our open letter to private accommodation providers other than our partners Unite here, which you can download and send to assist in your request for a refund.

This FAQ was last reviewed on 5th March 2021.

Will the current situation affect my Student Finance?

The Student Loans Company are working to minimise any impact on Student Finance applications. They have an extensive list of FAQs on the UK Government website for prospective and current students. Please follow this link for the latest guidance: https://www.gov.uk/guidance/guidance-for-current-students

Student Finance England will offer in-year income reassessments, even for those that have already applied for Student Finance for this September. This means that if your household income has fallen by 15% or more within this financial year then you will be able to resubmit a Current Year Income Assessment and they will reassess the financial support that you are eligible for. For more information, please click here or contact fees@ucfb.com.

This FAQ was last reviewed on 3rd March 2021.

Will there be a reduction in tuition fees?

There will be no change in tuition fees for the 2020/21 academic year.

This FAQ was last reviewed on 3rd March 2021.

What do the tuition fees pay for?

By choosing to study here, our students are making a significant financial and time commitment. In return, we are committed to ensuring that we provide value for money and strong graduate outcomes.

Your tuition fees pay for our core costs, including:

  • Academic staff
  • Student services provision
  • Teaching and administrative support
  • Campus facilities, including our iconic stadium locations
  • Sports facilities and other sports resources
  • IT facilities, including our virtual learning environment
  • The library and UCFB Study Hub facilities
  • Work placements
  • Industry partnerships for Employability & Enrichment and Global Sports Summit opportunities
  • Financial support, including bursaries
  • Utility costs, including maintenance, heating and cleaning

Many of these costs are fixed, including the rent of our campus facilities. During the COVID-19 pandemic, some resources have been redirected to facilitate the online provision of academic and support services, and Employability & Enrichment activities in order to maintain the standard of our delivery and maximise your career opportunities upon graduating despite these unprecedented times. This includes investment in the required technology and human resources to facilitate virtual delivery whilst also maintaining as much on campus activity as possible in a COVID-secure environment where government guidelines allow.

This FAQ was last reviewed on 3rd March 2021.

What is the UCFB-GIS complaints procedure?

Please email complaints@ucfb.com to lodge a complaint.

Your complaint will be acknowledged within two business days and you will receive a final response within 20 business days.

In the first instance, your complaint will be handled by UCFB internally. Should we be unable to reach a resolution then it can be raised to our awarding partner.

You can view the Bucks New University student complaints procedure here and you can view the UCFB student recruitment complaints policy and process here.

This FAQ was last reviewed on 3rd March 2021.

What if I have a question that is not covered here?

If you have a question about actions required for specific situations or if you have any questions about the 2020/21 academic year that is not covered here, please contact your Student Services Team:

This FAQ was last reviewed on 3rd March 2021.

COVID-19 general guidance
What should I do if I develop symptoms of COVID-19?

The three main COVID-19 symptoms are:

  • a high temperature – this means feeling hot to touch on the chest or back (temperature does not need to be measured)
  • a new, continuous cough – this means coughing frequently for more than an hour, or 3 or more coughing episodes in 24 hours (if someone usually has a cough, it may be worse than usual)
  • a loss or change to sense of smell or taste – this means not being able to smell or taste anything, or things smell or taste different to normal

If you develop any of these symptoms, please take the following steps:

  • Self-isolate for 10 days. All of your academic content is available online. We will provide you with full support. Please email us to let us know that you are self-isolating with symptoms:
  • Seek a COVID-19 test. You can find out how here: https://www.gov.uk/get-coronavirus-test
  • Keep up to date with the latest government stay at home guidance: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection
    • Key points from this guidance includes:
      • If you live with others, all other household members need to stay at home and not leave the house for 10 days, even those who do not have any symptoms.
      • Do not go out even to buy food or other essentials, and any exercise should be taken within your home.
      • The 10-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken.
      • If anyone else in the household starts displaying symptoms, they need to stay at home for at least 10 days from when their symptoms appear, regardless of what day they are on in their original 10-day isolation period.

If you receive a positive test result, please email covidaware@ucfb.com with details, and you will be contacted as part of the UCFB Track and Trace process.

Once you have completed your self-isolation and providing you no longer have symptoms, please complete the Student Personal Risk & Symptom Status Assessment for COVID-19 here before accessing any UCFB premises: https://tinyurl.com/StudentRiskSelfAss

We understand that it can be a difficult time during self-isolation, so if you are in need of any emotional or wellbeing support, or would just like to chat to someone, our Pastoral Team is on hand to help. We can arrange a 1:1 virtual meeting, which can be done via telephone or video Teams meetings. Alternatively, if you prefer, we can support you via email. We will work with you to meet your individual needs. For all Pastoral and Wellbeing needs, you can contact us at:

This FAQ was last reviewed on 15th December 2020.

What should I do if I test positive for COVID-19?

If you test positive for COVID-19, please take the following steps:

  • Self-isolate for 10 days. All of your academic content is available online. We will provide you with full support.
  • Email us at covidaware@ucfb.com with details, and you will be contacted as part of the UCFB Track and Trace process.
  • Keep up to date with the latest government stay at home guidance: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection
    • Key points from this guidance includes:
      • If you live with others, all other household members need to stay at home and not leave the house for 10 days, even those who do not have any symptoms.
      • Do not go out even to buy food or other essentials, and any exercise should be taken within your home.
      • The 10-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken.
      • If anyone else in the household starts displaying symptoms, they need to stay at home for at least 10 days from when their symptoms appear, regardless of what day they are on in their original 10-day isolation period.

Once you have completed your self-isolation and providing you no longer have symptoms, please complete the Student Personal Risk & Symptom Status Assessment for COVID-19 here before accessing any UCFB premises: https://tinyurl.com/StudentRiskSelfAss

We understand that it can be a difficult time during self-isolation, so if you are in need of any emotional or wellbeing support, or would just like to chat to someone, our Pastoral Team is on hand to help. We can arrange a 1:1 virtual meeting, which can be done via telephone or video Teams meetings. Alternatively, if you prefer, we can support you via email. We will work with you to meet your individual needs. For all Pastoral and Wellbeing needs, you can contact us at:

This FAQ was last reviewed on 15th December 2020.

What should I do if I am asked to self-isolate due to being in contact with a confirmed case?

If you are asked to self-isolate, please take the following steps:

  • Self-isolate for the period of time stated on the official communication. This is typically 10 days from the date of the last contact with a positive case. All of your academic content is available online. We will provide you with full support. Please email us to let us know that you are self-isolating with symptoms:
  • Get a COVID-19 test IF you develop any of the following COVID Symptoms. You can find out how here: https://www.gov.uk/get-coronavirus-test 
    • a high temperature – this means feeling hot to touch on the chest or back (temperature does not need to be measured)
    • a new, continuous cough – this means coughing frequently for more than an hour, or 3 or more coughing episodes in 24 hours (if someone usually has a cough, it may be worse than usual)
    • a loss or change to sense of smell or taste – this means not being able to smell or taste anything, or things smell or taste different to normal.
  • If you take a COVID-19 test, do not come onto campus until the outcome of the test is known.
  • Keep up to date with the latest government stay at home guidance for if you do develop symptoms or receive a positive test: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

Once you have completed your self-isolation and providing you no longer have symptoms, please complete the Student Personal Risk & Symptom Status Assessment for COVID-19 here before accessing any UCFB premises: https://tinyurl.com/StudentRiskSelfAss

We understand that it can be a difficult time during self-isolation, so if you are in need of any emotional or wellbeing support, or would just like to chat to someone, our Pastoral Team is on hand to help. We can arrange a 1:1 virtual meeting, which can be done via telephone or video Teams meetings. Alternatively, if you prefer, we can support you via email. We will work with you to meet your individual needs. For all Pastoral and Wellbeing needs, you can contact us at:

This FAQ was last reviewed on 15th December 2020.

What if I am concerned about my wellbeing, or that of family in the UK or abroad?

We understand that many staff and students will be concerned about the impact of the Coronavirus, and that this may be increased for those with additional health and wellbeing concerns. 

If you are a student with a disability, learning need or health or wellbeing need, and would like to discuss any concerns with a member of staff, please contact our Learning Support Team:  learningsupport@ucfb.com

Similarly, if your family has been affected, and you would like to access emotional or wellbeing support, please contact your Student Services Team:

This FAQ was last reviewed on 15th December 2020.

What should I do if I have travelled overseas recently?

Coronavirus regulations mean that you must self-isolate for 10 days when you arrive in the UK.

However, you may not have to self-isolate when you arrive in England if you are travelling from one of the countries or territories covered by the UK government’s travel corridor exemption, within the common travel area (Ireland, the Channel Islands and the Isle of Man) or British overseas territories.

Please note that this list is being continuously updated so make sure you check the latest advice immediately before you travel. The latest information on whether you will need to self-isolate can be found on the UK government website here.

If you are required to self-isolate, Unite Students will be able to accommodate this within your tenancy at Olympic Way or 1st Way in Wembley, or Mill Point in Manchester. We are also on hand to advise you if you are staying in other accommodation in Wembley or Manchester. Please get in touch with the Accommodation team at:

This FAQ was last reviewed on 15th December 2020.

What can I do to minimise the spread of the virus in my community?

There are simple steps that can be taken to minimise the spread of any viruses, including the common cold or flu. The NHS recommends that you:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then throw away the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You might also find it helpful to watch this BBC video on how to wash your hands: https://www.bbc.co.uk/news/av/health-51637561/coronavirus-watch-how-germs-spread

This FAQ was last reviewed on 15th December 2020.